Help Center

How can we help?

Common questions about renting, lending, payments, and what to do when something goes wrong. Can't find what you need? Email support@lendlet.co.

Getting started

Booking & payments

Pickup & return

Cancellations & refunds

Claims & damage

Lending your stuff

Account & contact

Still stuck?

We read every email. Tell us as much as you can — the booking number, screenshots, what you expected vs. what happened — and we'll get back to you within one business day.

Email support@lendlet.co

Getting started

What is Lendlet?

Where is Lendlet available?

Do I have to verify my identity?

Booking & payments

How does booking work?

What are the fees?

When is my card actually charged?

What is the card hold? Is it a deposit?

Pickup & return

How do I find the pickup location?

Why do I have to take photos?

What if the item isn't what was described?

Can I return early?

What if I'm late returning?

Cancellations & refunds

What is the cancellation policy?

How long do refunds take?

Can I change my booking dates?

Claims & damage

What happens if the item gets damaged?

How long do claims take to resolve?

What does Lendlet Protection cover?

Lending your stuff

How do I list an item?

How and when do I get paid?

What can't I list?

Why was my booking auto-cancelled?

Account & contact

How do I change my email or password?

How do I close my account?

How do I contact support?

Still stuck?