Terms of Service

Lendlet is a peer-to-peer rental marketplace operated from Orlando, Florida. We connect people who own things (“lenders”) with people who want to rent them (“renters”). When you use Lendlet, you agree to these terms. If you don't agree, please don't use the service.

Lendlet is owned and operated by MergeCreative, LLC, a Florida limited liability company. “Lendlet”, “we”, and “us” mean MergeCreative, LLC. “You” means the person using an account.

• You must be at least 18 years old and a U.S. resident.
• You verify your phone number at signup. Before you publish your first listing or complete your first booking, you also complete identity verification through Stripe Identity.
• One account per person. Keep your login credentials secure.
• You're responsible for the accuracy of the information you give us and for activity on your account.

You may list items you own or have permission to rent out, provided you:

• describe the item, condition, and any quirks accurately;
• upload representative, recent photos;
• set a fair daily rate and an appropriate security deposit;
• respond to booking requests promptly.

You may not list items that are illegal, dangerous, regulated without proper authorization, recalled, counterfeit, or that infringe third-party rights. Examples of prohibited items include firearms, ammunition, controlled substances, hazardous materials, vehicles requiring a driver's license to operate on public roads, medical devices, and anything that violates applicable law. We may remove listings or accounts at our discretion.

When you request a booking, the price is fixed at the time you book and the renter authorizes payment to their card. The lender then has 24 hours to confirm; if they don't, the request automatically cancels and the authorization is released. Once the lender confirms, payment is captured and a separate authorization (“card hold”) is placed on the renter's card for the listing's security deposit.

Pickup and return both require photo evidence. Before pickup, the renter takes pickup photos to start the rental; before return, return photos to end it. We validate the timestamp and location embedded in those photos.

• Renter service fee: 10% of the rental subtotal, charged at checkout.
• Lender commission:10% of the rental subtotal, deducted from the lender's payout.
• Protection fee:~5% of the subtotal, included in the renter's charge, funds Lendlet's protection program.
• Security deposit (card hold): authorized at confirmation, released on a clean return, or captured up to the resolved claim amount when a claim is filed.
• Payments are processed by Stripe. Payouts to lenders use Stripe Connect on Stripe's standard payout schedule.

Renter cancels:

• 24 hours or more before pickup: full refund.
• Within 24 hours of pickup: no refund of the rental, lender keeps their payout net of commission, and the protection fee is refunded.

Lender cancels:

• The renter receives a full refund, including any protection fee.
• The cancellation counts as a strike on the lender's account. Three strikes within a rolling 90-day window triggers an ops review and may lead to suspension or removal. Declining a request is treated as a strike too.

If an item is returned damaged, late, or not at all, the lender has 72 hours from the end of the rental to file a claim with photo evidence. Lendlet ops reviews each claim and resolves it using the following waterfall:

1. Lendlet's protection program covers eligible amounts.
2. If the claim exceeds the program's coverage, we capture additional funds (up to the resolved amount) from the renter's security deposit card hold.

We do not charge the renter beyond the authorized hold in v1. Lendlet's decision on a claim is final for purposes of releasing funds; renters and lenders retain whatever rights they have outside the platform under applicable law.

After a rental closes, both parties can leave a 5-star rating and a comment. Reviews are blind-revealed once both sides have submitted, or after 14 days, whichever comes first. We don't edit reviews, but we may remove ones that violate these terms or our content guidelines.

How we handle personal data is described in our Privacy Policy. Briefly: your exact pickup address is only shared with a renter once their booking is confirmed, and listing photos have location data stripped before they're displayed publicly.

While using Lendlet you agree not to:

• violate any law or someone else's rights;
• transact off-platform to avoid fees, deposits, or our protection program;
• use scraping, automation, or bots to access the service in ways we haven't authorized;
• harass, threaten, or discriminate against other users; or interfere with the service's normal operation.

Lendlet is a marketplace. We are not the owner, renter, or insurer of any listed item. The service is provided “as is” without warranties of any kind, express or implied, to the fullest extent permitted by law. Lendlet's aggregate liability arising out of or related to the service is limited to the greater of the fees you paid to Lendlet in the prior 12 months or US $100. Nothing in these terms limits liability that can't be limited under applicable law.

You may close your account at any time from Settings. We may suspend or terminate accounts that violate these terms or that we reasonably believe create risk for other users. Obligations that by their nature should survive termination — payments, indemnities, disclaimers, dispute terms — will survive.

We may update these terms as the product changes. When we do, we'll update the “last updated” date above. If a change is material, we'll give you notice in-product or by email before it takes effect. Continued use after the effective date means you accept the updated terms.

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. The exclusive venue for disputes is the state and federal courts located in Orange County, Florida, unless arbitration or small-claims procedures apply.

Questions? Reach us at support@lendlet.co.